Supports | Te Kete Pounamu

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Te Kete Pounamu

Te Tai Tokerau - Northland Wellbeing Support

For a comprehensive list of general and kaupapa Māori wellbeing services to support your journey of hauora hinengaro (mental distress) and substance recovering (AOD).

General Services

Anxiety NZ

We are here for all people living with anxiety and other mental health experiences in Aotearoa New Zealand. We offer specialist clinical services, ongoing peer support groups, educational resources, and immediate help via our free 24/7 national 0800 ANXIETY Helpline.

Aoake te Rā

We are a free service that provides support and manaaki to individuals and whānau who have lost someone to suicide. Through a brief therapeutic response we will support our hāpori (community) in honouring their grief and letting it find a place in their adjusted future.

Depression.org.nz

We're here to offer understanding, validation and practical advice for those navigating depression and anxiety. Our mission is to lessen the impact of these challenges on New Zealanders' lives by promoting early recognition, encouraging help seeking and fostering supportive communities.

Lifeline - Presbyterian Support Northern

Call 0800 LIFELINE (0800 543 354) or free text 4357 (HELP). For free confidential support – 24 hours a day, seven days a week. If you think you, or someone you know, may be thinking about suicide, call the Suicide Crisis Helpline for support at 0508 TAUTOKO (0508 828 865).

Puāwaitanga

Puāwaitanga means to blossom, to flourish, to break through. Our team are all NZ registered professionals and counselling sessions are confidential and free.

Music Helps

The Wellbeing Service is a 24/7 online, on the phone and in-person counselling service fully funded by the NZ Music Foundation and provided free of charge to those in the Kiwi music community who can't access the help they need due to hardship and other circumstances. Call 0508 MUSICHELP.

Samaritans - Aotearoa New Zealand

If you are experiencing loneliness, depression, despair, distress or suicidal feelings, call 0800 72 66 66 now. Samaritans operate a 24/7 crisis helpline. Our phones are operated by volunteers from the community for the community.

Parent Help

Free parenting helpline 0800 568 856 for whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential. From 9am to 9pm, 7 days a week.

Plunket

PlunketLine is a free parent helpline and advice service available to all families, whānau and caregivers 24 hours a day, seven days a week. You can also access free online specialist support with breastfeeding and sleep through PlunketLine.

Access

From help at home for daily living, to supporting complex medical and disability needs, you can rely on us for compassionate and professional support, care and clinical services at home and in your community. To enquire call us at 0800 284 663 or email at info@access.org.nz.

CCS Disability Action

We offer a broad range of support services for disabled people, family and whānau. What is right for you will depend on your stage of life, your needs and, most importantly, your aspirations. Call us at 0800 227 2255. Note supports available and eligibility may differ between regions so please inquire with your local CCS.

IHC

IHC will advocate for the rights, inclusion and welfare of all people with intellectual disabilities and support them to live satisfying lives in the community. Freephone: 0800 442 442 or call 04 472 2247.

Nationwide Health and Disability Advocacy Service

The Nationwide Health and Disability Advocacy Service offers free, independent, and confidential advice and support to help you resolve issues with health and disability services. Call us on Freephone 0800 555 050
(8.30 am to 5 pm Monday to Friday).

0800 What's Up

Free helpline and online chat service for young people ages 5–18. They are now open from 11 a.m. to 11 p.m. on 0800 942 8787. Their online chat service is open from 11 a.m. to 10.30 p.m. at https://whatsup.co.nz. They are open every day of the week, 365 days of the year, including public holidays.

The Low Down

The Lowdown is a website to help young New Zealanders recognise and understand depression or anxiety. The Lowdown is a space created with rangatahi, for rangatahi. Find support here for your hauora, identity, culture and mental health. Visit their website thelowdown.co.nz, free text 5626 or free call their 24/7 helpline at 0800 111 757.

Youthline

Youthline: Free, confidential and non-judgemental. Call 0800 37 66 33, free text 234, email talk@youthline.co.nz or visit www.youthline.co.nz/web-chat-counselling.html for rangatahi, parents, grandparents, friends, whānau, teachers, coaches and more.

Are You Okay?

For information about services that can help you if you are experiencing or witnessing violence or want to change your own behaviour. It’s OK to ask for help.This link will take you to an external website to provide a 24/7 family violence support service, accessible via phone and web chat. Free phone 0800 456 450 family violence helpline.

Netsafe

Helping New Zealand Stay Safe Online. For over 25 years, Netsafe has supported people across New Zealand to have safe and positive online experiences, by providing free support, advice and education to all ages.

Safe To Talk

Kōrero mai ka ora. The national sexual harm helpline - confidential support and advice for those affected by sexual harm. Call 0800 044 334 or text 4334, email support@safetotalk.nz, or webchat at www.safetotalk.nz.

Shakti

We're here to offer understanding, validation and practical advice for those navigating depression and anxiety. Our mission is to lessen the impact of these challenges on New Zealanders' lives by promoting early recognition, encouraging help seeking and fostering supportive communities.

Shine*

Shine helps adults and children who experience family violence to become free from fear, violence and control. Providing confidential family violence support, information and advice to the community
Call 0508 744 633 (free from any phone in New Zealand) or access our live webchat on our website.

National Collective Of Independent Women's Refuges

Women’s Refuge is the country’s largest nationwide organisation that supports and helps women and children experiencing family violence. We provide a 24-hour crisis line; a wide range of education programmes; advocate for policy change and conduct original research. Crisis line: 0800 REFUGE or 0800 733 843.

Alcohol and Drug Helpline

The Helpline is here to assist anyone with a question or concern about their own or someone else’s drinking or other drug use. Our alcohol drug telephone helpline is only a call away. Call 0800 787 797, 24 hours a day, 7 days a week, to speak with a trained counsellor. All calls are free and confidential.

Gambling Helpline

Gambling Helpline is a 24-hour, freephone helpline for those worried about gambling or the gambling of others. You can call us to receive immediate support, to be referred to another gambling support organisation, or for information services for problem gambling. Call us on 0800 654 655 or free text on 8006.

RecoveRing

Service for offenders (and whānau and families who are helping them) who want support with their alcohol or drug use.

Quitline

Call Quitline on 0800 778 778 or text 4006 for free advice and non-judgmental support to quit smoking. Quitline can also help you quit vaping (even if you’re not smoking). Available for all ages.

Elder Abuse Response Service

Elder abuse can involve many different types of behaviour – it’s not just violence or assault. If you feel scared, frightened or at risk, the Elder Abuse Response Service can help. Call 0800 EA NOT OK (0800 32 668 65), text 5032
or reach out at support@elderabuse.nz

Seniorline

Seniorline is a national information service that helps older people find their way around the health system and to access support services. Freephone (NZ) 0800 725 463 (Monday to Friday, 8am to 4pm), or email seniorline@adhb.govt.nz.

Addictive Eaters Anonymous

Addictive Eaters Anonymous (AEA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from addictive eating.

Eating Disorder Association NZ

Improving outcomes for people with eating disorders and their families. Freephone 0800 2 EDANZ or 0800 233 269, or in Auckland 09 522 2679. Or email info@ed.org.nz. Get in touch for a chat with a volunteer, to find a support group in your area, or to connect with other carers near you.

Eating Disorder Carers Support NZ

Eating Disorders Carer supports all carers of people with eating disorders or disordered eating. EDCS provides Lived Experience Peer support, educational materials, community awareness and advocacy at all levels. We believe that recovery is possible and achievable at all ages and all stages.

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Love Your Kite

This is a user-driven resource for eating disorder recovery, based on the effective Kite Program. It offers 35+ weeks of activities, letting you personalise your journey. Receive daily, supportive activities, save favorites, access mental health resources, and use on-the-go mindfulness exercises.

Overeaters Anonymous

Overeaters Anonymous (OA) is a community of people who support each other in order to recover from compulsive eating and food behaviors. We welcome everyone who feels they have a problem with food.

Voices of Hope

Our storytelling platform exists to bring better understanding of mental health challenges, promote help-seeking behaviours and useful resources, and ultimately spread hope.

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Asian Helpline

Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in eight languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and English. Phone: 0800 88 88 30 or (09) 442 3232.

Asian Family Services

Asian Family Services is the only provider for Asian people who are affected by gambling harm/mental health issue in New Zealand. Speak to a counsellor for free. Call us on 0800 862 342 or use their Short Message Services '832', We are available Monday to Friday between 9 am - 8 pm.

Shama

Shama Ethnic Women’s Trust is a vibrant social service agency providing support, advocacy, and programmes in order to empower all ethnic women, their children and their families. Phone: 07 843 3810 or email at info@shama.org.nz.

Vaka Tuatua

0800 OLA LELEI (0800 652 535) is a FREE national Pacific helpline anyone can call if they are feeling worried, stressed or concerned about anything and need someone to talk to, for help and support. The helpline runs Monday to Friday, 8.30am to 5.00pm. They offer a range of support available through their website.

Body Positic Inc.

Body Positive Inc. is a group founded by and run for people with HIV/AIDS. We welcome all people living with HIV and AIDS in New Zealand. Body Positive Inc. breaks down isolation and builds a sense of community while advocating on behalf of HIV+ people on a national level.

Burnett Foundation

We offer free and confidential short-term counselling, online resources and more. This service is for people living with HIV , people affected by HIV (e.g. partners, whānau and friends), Rainbow and Takatāpui People* (including trans and gender diverse people) and men who have sex with men.

Gender Minorities Aotearoa

GMA is run by and for transgender people; including binary and non-binary, irawhiti takatāpui, and intersex trans people. We support transgender people of all ages, cultures, and backgrounds. For peer support, counselling, support groups, resources, and affirming healthcare email: reception@genderminorities.com or call 04 385 0611 .

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InsideOut

InsideOUT Kōaro is a national charity providing education, resources, consultation and support for anything concerning rainbow and takatāpui communities. We offer guidance, professional development and workshops for schools, workplaces and community organisations across Aotearoa. Email support@insideout.org.nz

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Rainbow Youth

We work with young people, their whānau and their wider communities to provide safe and respectful support. We provide strengths-based peer support that considers hauora, resilience, cultural identities, and individual journeys. They also provide a variety of resources tailored for young people, parents, whānau, and teachers!

Safe Space Allowance

A LGBTQI+ led nonprofit organisation that helps people identify, navigate, and create safe spaces for LGBTQI+ communities worldwide. Our two core activities include maintaining an online directory of spaces around the world that welcome and support LGBTQI+ communities, and helping LGBTQI+ people get to safety.

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Emerge Aotearoa

We believe that housing is a human right and it is a key determinant of health and wellbeing. We endeavour to support ending homelessness in Aotearoa by providing varying types of housing support and permanent housing options. They also provide services related to mental health, addictions, young people, disability and more.

Link People

LinkPeople supports people into a home and helps them stay there. Our experienced caseworkers focus on understanding people’s challenges and needs, to help them find a home that suits them. We have our housing that we support people to live in, and we also help people access social housing or private rentals.

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The Salvation Army

The Salvation Army provides supportive accommodation for people and whānau with a range of needs. These including, transitional housing, community/social housing, and post-prison support. For further information about any of our supportive accommodation programmes please visit our website.

VisionWest

Visionwest Community Housing is actively addressing the issue of homelessness in New Zealand by providing safe, quality, affordable rental accommodation for low-income families who cannot access Government-supplied accommodation or afford a private rental.

Good Shephard

Our Good Loans service provides no-interest, fee-free loans for people on low incomes. These help people manage and avoid high-cost debt. Loans can be used for debt consolidation, buying and repairing cars, buying or repairing other essential items, and accessing essential services.

Money Talks

MoneyTalks provides free support on money matters. We connect people with financial mentors and services to help them out of financial hardship. Free text 4029 for advice or access our live chat and other information on our website, or reach out to us on 0800 345 123 for personalised help.

NH Budgetting

We are a charitable organisation providing FREE independent and confidential financial guidance to all. We help people do more with money, with less stress. We provide this service with respect and for free, because we care about you and our community.

Sorted

We’ve got you sorted with top tools, guides, blogs and info on where you can go to get extra support. You’ll find many tips on how to make your money go further, create a budget, manage debt, prepare for increased mortgage rates, and more. Flick a question to the Sorted team on our website.

Please note that these services are NOT provided by Te Kete Pounamu or Te Rau Ora. This acts as a directory for support you may like to access. If there are any supports not listed that you would like added, please let us know.

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